9/22/2023 0 Comments Software priority matrixToday I received in the mail from MacUpdate offer to buy Priority Matrix and made the mistake of accepting the offer. I have Little Snitch (big recommendation, btw) that informs users, when apps want to do things behind your AppfluenceĬan you please tell me, why Priority Matrix (bought via MAS) wants to connect to ?Īppfluence and MacUpdate return my money for Priority Matrix! ![]() Maybe umlauts make problems at other places too - I haven’t tested it out. When „save project as PDF“ umlaut marks were broken in the PDF. There is no way to prevent it.Īlso, why should I even use their server and send them all my data?! EisenPower allows you to sync via iCloud - and just if you want to. Every time you start the app, there pops up a huge window, that wants you to start to sync.Įven I the user does NOT wish to send all his/her personal data on the developers' server, this window will *always* annoyingly come up again. There were so many strange things in Priority Matrix that I finally gave up on it. When you want to buy Priority Matrix, I can only recommend you to have a VERY close look at the demo version first. EisenPower which has this approach as well (and which I like much more!). Btw, of course the quadrant approach is not really *their* idea, and there is e.g. I bought via MAS not so long ago and AT FIRST, I thought Priority Matrix was a good idea. Agents can override the Impact, Urgency and pre-set Priority at any time by updating the Ticket Properties.Priority Matrix was my biggest disappointment of an app I had in a long time!.Using Field Customization, you can enable your end-users to specify the Impact and Urgency of an incident at the time of creating one on the self-service portal. ![]() So, the value can change from "Low" to "Medium" or from "Medium" to "High" but not from "High" to "Low". This change is always from a lower value to higher and not the other way to ensure that the system doesn’t downgrade existing higher impact. It compares the existing "impact" field in Incident details page against the respective impacts of all associated assets and updates the value to whichever is the highest among the two.įor example, if the existing Incident impact field value is "Medium" and when a "High" impact asset is associated with Incident, the Incident impact field value will be updated to "High" from "Medium". It can be enabled using the 'Pass associated Asset impact to Incident' toggle. Priority matrix logic on Incident will be applied according to the updated Incident impact field. Henceforth, the Priority of incidents created on the service desk is automatically assigned based on its Impact and Urgency.Īsset impact is used for automatically passing impact from the list of associated assets to the "impact" field of Incident.
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